1. How long do custom stones take to make?
Most custom stones are completed within 3–5 business days. Larger or more detailed orders may take a little longer. We'll let you know if there are any delays.
2. Can I personalize my stone?
Absolutely! Most of our stones can be customized with names, addresses, dates, quotes, business logos, and more.
3. Are your stones real stone?
Our stones are made from durable cast stone and engraved using sandblasting. They have the appearance and feel of natural stone while offering a smooth surface for detailed personalization.
4. Are your stones weatherproof?
Yes! Our stones are designed to withstand the elements year-round and are suitable for outdoor use.
5. Can I use my own design or logo?
Yes! We can often engrave custom artwork, logos, or designs. Contact us before ordering if you have questions about your artwork.
6. Do you send a proof before engraving?
Yes. For custom designs, we'll send a proof for approval before production when needed.
7. Can I change my order after placing it?
If production hasn't started, we're happy to make changes. Contact us as soon as possible.
8. Do you offer local pickup?
Yes! Local pickup is available at our Northfield, Ohio store during business hours.
9. Do you ship nationwide?
Yes! We carefully package our products and ship throughout the United States.
10. How much does shipping cost?
Shipping costs are calculated at checkout based on your order size and destination.
11. What if my order arrives damaged?
Please contact us within 48 hours of delivery with photos of the damage, and we'll work with you to make it right.
12. Can I return a personalized item?
Because personalized items are made specifically for you, they cannot be returned unless there is an error or damage.
13. Do you sell gift cards?
Yes! Gift cards are available in multiple amounts and make a perfect gift for any occasion.
14. What other products do you sell?
In addition to personalized stones, we offer handcrafted wood products, home décor, gifts, seasonal items, and locally made products.
15. Do you offer engraving on items I already own?
Depending on the item, we may be able to engrave it. Contact us with details before bringing it in.
16. Do you host birthday parties?
Yes! We offer fun birthday party experiences that include hands-on activities and memorable keepsakes. Visit our Birthday Parties page for more information.
17. Do you offer fundraising or group events?
Yes! We work with schools, scout troops, organizations, and community groups. Contact us to discuss your event.
18. Can I order a memorial stone?
Yes. Memorial stones are one of our specialties. We offer a variety of sizes and designs to honor loved ones and pets.
19. What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, and other payment methods available through Shopify.
20. How can I contact you?
You can call us, visit our store, or submit the contact form on our website. We're always happy to answer questions and help with custom projects.
21. Can I see my design before it's engraved?
Yes! We understand that personalized pieces are special. If you'd like to review your design before production, simply let us know when placing your order. We'll send you a digital proof for approval before your stone is engraved. Production begins only after you've approved the design.
22. What size stone should I choose?
The best size depends on what you'd like your stone to display and where it will be placed.
- Petite – Great for small gardens, plant markers, or simple names.
- Signature – Perfect for garden accents, memorials, or short personalized messages.
- Statement – Our most popular size for address stones and larger designs.
- Grand – Ideal for larger landscapes, business entrances, or designs with more text.
- Estate – Best for long driveways, estates, commercial properties, or bold statement pieces.
If you're unsure which size is right for your project, we're happy to help! Contact us with your design idea, and we'll recommend the best option based on your text, artwork, and where the stone will be displayed.
23. Are your stones made in the USA?
Yes! All of our stones are proudly made in the USA. Each piece is crafted from durable cast stone and personalized in our Northfield, Ohio shop using professional sandblasting techniques for a beautiful, long-lasting finish.
24. Do you make business signs?
Yes! We create custom engraved stone signs for businesses, offices, parks, neighborhoods, churches, and more. Whether you're looking for an address marker, entrance sign, or logo display, we'd love to help create something unique for your business.
25. Can I order multiple stones for a subdivision or business?
Absolutely! We welcome bulk and commercial orders for subdivisions, apartment communities, HOAs, businesses, schools, parks, and other organizations. Contact us for pricing, design assistance, and production timelines for larger orders.
26. How do I care for my engraved stone?
Our engraved stones are designed to last for years with very little maintenance. Simply rinse with water or gently clean with mild soap and a soft brush if needed. Avoid harsh chemicals or pressure washing, as they may damage the finish. Over time, your stone will continue to weather beautifully while maintaining its engraved design.
27. Can I add a logo to an address stone?
Yes! Many of our address stones can be customized with business logos, family crests, simple graphics, or other artwork. If you have a logo you'd like to include, upload it when placing your order or contact us before ordering to confirm compatibility.
28. Do you make pet memorials?
Yes. We create personalized pet memorial stones to celebrate the life of a beloved companion. You can customize your memorial with your pet's name, dates, a meaningful quote, paw prints, or other special design elements to create a lasting tribute. ❤️